✈ CAN I RETURN THE ITEM BACK?

WE ACCEPT RETURNS WITHIN 30 DAYS AFTER DELIVERING YOUR PRODUCT.

WHEN YOU NEED TO RETURN IT BACK, PLEASE CONTACT WITH US VIA E-MAIL "INFO@PILOTSX.COM" WITH YOUR ORDER NUMBER, AND WE WILL PROVIDE YOU THE RETURN ADDRESS.

NOTE: CUSTOMIZED PRODUCT IS NOT REFUNDABLE

NOTE: YOU HAVE TO RETURN THE PRODUCT IN ORIGINAL CONDITION FOR FULL REFUND (EXCLUDING SHIPPING FEE).

NOTE: SHIPPING FEE MUST BE COVERED BY THE CUSTOMER.

✈ WHAT CAN DO IF I DON'T RECEIVE MY ITEM OR LOST?

THIS KIND OF PROBLEMS CAN ALWAYS HAPPEN DURING INTERNATIONAL TRANSPORTATION.

HOWEVER, THE CHANCE IS %1.

SO IF IT STUCKS AT SAME LOCATION MORE THAN 20-30 DAYS, OR LOST, WE WILL SEND A REPLACEMENT OR OFFER A FULL REFUND.

✈ SIZE PROBLEMS?

NO PROBLEM, IF IT IS TOO BIG OR TOO SMALL FOR YOU, YOU CAN ALWAYS RETURN THE ITEM BACK IN ORIGINAL CONDITION WITHIN 30 DAYS.

WE WILL EITHER REFUND YOUR MONEY OR SEND YOU A REPLACEMENT AS SOON AS WE RECEIVE YOUR PRODUCT BACK.

YOU CAN CONTACT US VIA E-MAIL AT INFO@PILOTSX.COM

OUR 30 DAY WARRANTY

ALL PRODUCTS COME WITH A FREE REPLACEMENT WARRANTY FOR 30 DAYS FROM PURCHASE. IF YOUR PURCHASE DOES NOT MATCH THE DESCRIPTION OR IS THE ITEM IS DEFECTIVE, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER - WE WILL MAKE SURE THAT ALL OF YOUR ISSUES ARE RESOLVED.
IF YOU RECEIVED THE WRONG ITEM, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY. WE WILL ARRANGE TO DELIVER THE CORRECT ITEMS OR RETURN ALL YOUR PAYMENT.
FOR DEFECTIVE OR FAULTY PRODUCTS, PLEASE TAKE PHOTOS OR VIDEOS AND EMAIL US AT INFO@PILOTSX.COM - WE WILL REPLACE OR REFUND YOUR PURCHASE AFTER CONFIRMATION.
PLEASE NOTE: THIS POLICY DOES NOT COVER MISUSE, ACCIDENTAL DAMAGE, WATER DAMAGE, OR ANY ABUSE OF THE PURCHASED PRODUCT.

RETURNS & REFUNDS
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

IN ORDER TO RECEIVE YOUR REFUND PLEASE FOLLOW THE STEPS BELOW:

PRODUCTS CAN ONLY BE RETURNED IF THEY ARE STILL IN THEIR ORIGINAL CONDITION AND PACKAGING. USED PRODUCTS, OR PRODUCTS DAMAGED BY THE CUSTOMER WILL NOT BE ELIGIBLE FOR THE REFUND.
REQUEST YOUR RETURN AUTHORIZATION NUMBER AND BY EMAILING INFO@PILOTSX.COM WITH DETAILED REASON FOR RETURN AND PICTURES OR A VIDEO OF THE PRODUCT THAT SUPPORTS YOUR REASON. UPON APPROVAL YOU WILL RECEIVE THE RA# AND THE ADDRESS OF THE CLOSEST WAREHOUSE WHERE YOU CAN MAIL THE PRODUCT YOU WOULD LIKE TO RETURN.
TO ASSURE YOUR REFUND PLEASE USE A TRACKABLE MAIL SERVICE, WE WILL NOT BE RESPONSIBLE FOR LOST OR MISSING PACKAGES. (YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. PLEASE MAKE SURE YOU SEND THE ITEM BACK AS A GIFT AS WE DON'T COVER CUSTOM FEES FOR RETURNS)
UPON THE RECEIPT OF YOUR PACKAGE YOUR PRODUCTS WILL BE EXAMINED AND A FULL REFUND WILL BE ISSUED TO YOUR ORIGINAL METHOD OF PAYMENT. A REFUND RECEIPT WILL BE EMAILED TO THE EMAIL ADDRESS YOU USED WHEN MAKING YOUR ORIGINAL PURCHASE.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE):

ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY
SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT: INFO@PILOTSX.COM

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT: INFO@PILOTSX.COM

SALE/PROMOTION ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
UNFORTUNATELY, WE ARE UNABLE TO CANCEL YOUR ORDER ONCE IT HAS BEEN PROCESSED AND/OR SHIPPED. IF YOU CANCEL YOUR ORDER BEFORE IT HAS BEEN PROCESSED AND/OR SHIPPED, YOU WILL BE ASSESSED A 10% CANCELLATION FEE TO COVER RESTOCKING FEES AND THE CHARGES ASSESSED TO US FOR REFUNDS BY THE CREDIT CARD COMPANIES.
INVALID REASONS:
BUYER NO LONGER WANTS THE ITEMS - THIS IS THE MOST COMMON EXAMPLE WHICH WE CANNOT HONOR IF WE WANT TO CONTINUE OFFERING GREAT VALUE AT PILOTSX. THE BUYER SHOULD MAKE SURE HE OR SHE WANTS TO BUY THE ITEMS BEFORE SUBMITTING AN ORDER, NOT AFTER. AFTER AN ORDER IS SUBMITTED, THE BUYER ENTERS INTO A LEGALLY BINDING CONTRACT WITH THE SELLER TO PURCHASE ALL ITEMS IN THAT ORDER.
BUYER FOUND ITEMS CHEAPER SOMEWHERE ELSE - BUYER SHOULD BE CONFIDENT THAT HE OR SHE IS READY TO PAY THE ASKING PRICES BEFORE SUBMITTING AN ORDER. AFTER AN ORDER IS SUBMITTED, THE BUYER ENTERS INTO A LEGALLY BINDING CONTRACT WITH THE SELLER TO PURCHASE ALL ITEMS IN THAT ORDER.


KIND REGURDS
PILOTSX LTD

Based on 640 reviews
85%
(541)
12%
(76)
3%
(20)
0%
(3)
0%
(0)
J-STAR Jacket

Very well designed jacket nice and comfy! πŸ˜€

Great products from Pilots x

Everything is fine with this T-shirt that I bought from you.

R
SAUDIA AIRLINES JACKET
RETNO NIDYA PUTRI RAHAYU
Bomber jacket

Is there any my company logo,…. LION AIR, thank you

s
F-3 5 FLEECE
steven miller

Very nice fleece happy with purchase

Awesome material and great sizing.

The Cap is just what I wanted. Great product.

Emirates jacket.

Nice jacket, would have preferred the emirates writing on the front in a smaller format. Not so bold.

EMBRAER POLO T-Shirt

Awesome love it! Great service

B-787 Rolls-Royce Trent 1000 jacket

The B-787 Rolls-Royce Trent 1000 bomber jacket is wonderful, beautifully designed. Thank you for having this option available.

E
ATR 72
Evangelos
Excellent jacket!

Excellent jacket!

Amazing quality jacket

Great quality and exactly what we ordered for except for the time it takes to get here is a bit too much

C
AIRBUS POLO T-SHIRT
Carl Ombler

AIRBUS POLO T-SHIRT

Great personalized jacket

I got a lot of jackets from you and for the prize you can go wrong
Lots of compliments to

D
UNITED AIRLINES JACKET
Deborah McConkey

UNITED AIRLINES JACKET

L
DELTA AIRLINES JACKET
Luberta Dillard-Hagan
Great Investment!

I Love my Delta Air Lines Bomber Jacket. It’s very comfortable and stylish. It was worth the money and wait. Great investment!!

Airbus Jackets

All perfect πŸ™πŸΎ

GLIDER PILOT BOMBER FLIGHT AVIATOR JACKET

Excellent

The quality, style & fabric is amazing to suit different weather conditions, the size & fitting is just perfect.
Your team should create/design more styles and use different fabrics. I very much happy & satisfied with the current products that I have bought πŸ‘ŒπŸ»πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

great iteam

Very happy thank you

All As expected

Everything top!

Y f

I got my order in time as expected. Thanks Pilotsx.

Nice looking unit. Does the job well.

Jacket

Great jacket very pleased looking for concorde jacket thank you