✈ WHEN WILL I RECEIVE MY ORDER? 

We ship your package(s) within 2-5 working days. 

Your tracking information will be available within 0-1 working days and you will be able to track it all time.

Delivery Time (Fast shipping);
United States: 3-8 Days
Europe: 5-10 Days
France: 3-8 Days
Netherlands: 4-10 Days
Germany: 3-8 Days
Ireland & UK: 4-10 Days
Canada: 6-10 Days (Most Products within 20 days)
Australia: 6-10 Days
Russia:  6-10 Days
Turkey: 7-12 Days
U.A.E & Saudi Arabia: 5-8Days
Mexico, Brazil: 6-10 Days
Asian Countries: 5-10 Days
Japan & South Korea: 1-3 Days
New Zealand: 5-10 Days
Hong Kong: 1-3 Days
Israel: 5-10 Days

Delivery Time (EXPRESS SHIPPING);
United States: 6-25 Days
Europe: 10-25 Days
France: 10-25 Days
Netherlands: 10-25 Days
Germany: 15-40 Days
Ireland & UK: 10-25 Days
Canada: 10-20 Days (Most Products within 20 days)
Australia: 10-20 Days
Russia: 12-25 Days
Turkey: 17-35 Days
U.A.E & Saudi Arabia: 10-25Days
South Africa: 30-40 Days
Other African Countries: 25-45 Days
South America (Inc. Mexico, Brazil): 15-30 Days
Colombia & Chile: 20-30 Days
Asian Countries: 7-20 Days
Japan & South Korea: 2-7 Days
New Zealand: 7-12 Days
Hong Kong: 1-3 Days
India: 15-25Days
Israel: 15-30 Days

If you want to learn the exact delivery days of your country, please email us at support@pilotsx.com with your item name. 

If you do not receive within those days, please add +10 More days due to customs rules. Sometimes your country's customs can hold your package more than usual due to busyness especially during the holiday season like Christmas.

✈ WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

✈ WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

✈ WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.