SINGAPORE AIRWAYS AIRBUS A350 AIRCRAFT MODEL DIECAST METAL MODEL AIRPLANES

✈ WHEN WILL I RECEIVE MY ORDER? 

We ship your package(s) within 2-5 working days. 

Your tracking information will be available within 0-1 working days and you will be able to track it all time.

Delivery Time (EXPRESS SHIPPING);
United States: 6-25 Days
Europe: 10-25 Days
France: 10-25 Days
Netherlands: 10-25 Days
Germany: 15-40 Days
Ireland & UK: 10-25 Days
Canada: 10-20 Days (Most Products within 20 days)
Australia: 10-20 Days
Russia: 12-25 Days
Turkey: 17-35 Days
U.A.E & Saudi Arabia: 10-25Days
South Africa: 30-40 Days
Other African Countries: 25-45 Days
South America (Inc. Mexico, Brazil): 15-30 Days
Colombia & Chile: 20-30 Days
Asian Countries: 7-20 Days
Japan & South Korea: 2-7 Days
New Zealand: 7-12 Days
Hong Kong: 1-3 Days
India: 15-25Days
Israel: 15-30 Days

Delivery Time (Fast shipping);
United States: 3-8 Days
Europe: 5-10 Days
France: 3-8 Days
Netherlands: 4-10 Days
Germany: 3-8 Days
Ireland & UK: 4-10 Days
Canada: 6-10 Days (Most Products within 20 days)
Australia: 6-10 Days
Russia:  6-10 Days
Turkey: 7-12 Days
U.A.E & Saudi Arabia: 5-8Days
Mexico, Brazil: 6-10 Days
Asian Countries: 5-10 Days
Japan & South Korea: 1-3 Days
New Zealand: 5-10 Days
Hong Kong: 1-3 Days
Israel: 5-10 Days

If you want to learn the exact delivery days of your country, please email us at info@pilotsx.com with your item name. 

If you do not receive within those days, please add +10 More days due to customs rules. Sometimes your country's customs can hold your package more than usual due to busyness especially during the holiday season like Christmas.

✈ WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

✈ WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

✈ WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

✈ CAN I RETURN THE ITEM BACK?

WE ACCEPT RETURNS WITHIN 30 DAYS AFTER DELIVERING YOUR PRODUCT.

WHEN YOU NEED TO RETURN IT BACK, PLEASE CONTACT WITH US VIA E-MAIL "INFO@PILOTSX.COM" WITH YOUR ORDER NUMBER, AND WE WILL PROVIDE YOU THE RETURN ADDRESS.

NOTE: CUSTOMIZED PRODUCT IS NOT REFUNDABLE

NOTE: YOU HAVE TO RETURN THE PRODUCT IN ORIGINAL CONDITION FOR FULL REFUND (EXCLUDING SHIPPING FEE).

NOTE: SHIPPING FEE MUST BE COVERED BY THE CUSTOMER.

✈ WHAT CAN DO IF I DON'T RECEIVE MY ITEM OR LOST?

THIS KIND OF PROBLEMS CAN ALWAYS HAPPEN DURING INTERNATIONAL TRANSPORTATION.

HOWEVER, THE CHANCE IS %1.

SO IF IT STUCKS AT SAME LOCATION MORE THAN 20-30 DAYS, OR LOST, WE WILL SEND A REPLACEMENT OR OFFER A FULL REFUND.

✈ SIZE PROBLEMS?

NO PROBLEM, IF IT IS TOO BIG OR TOO SMALL FOR YOU, YOU CAN ALWAYS RETURN THE ITEM BACK IN ORIGINAL CONDITION WITHIN 30 DAYS.

WE WILL EITHER REFUND YOUR MONEY OR SEND YOU A REPLACEMENT AS SOON AS WE RECEIVE YOUR PRODUCT BACK.

YOU CAN CONTACT US VIA E-MAIL AT INFO@PILOTSX.COM

OUR 30 DAY WARRANTY

ALL PRODUCTS COME WITH A FREE REPLACEMENT WARRANTY FOR 30 DAYS FROM PURCHASE. IF YOUR PURCHASE DOES NOT MATCH THE DESCRIPTION OR IS THE ITEM IS DEFECTIVE, PLEASE CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER - WE WILL MAKE SURE THAT ALL OF YOUR ISSUES ARE RESOLVED.
IF YOU RECEIVED THE WRONG ITEM, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY. WE WILL ARRANGE TO DELIVER THE CORRECT ITEMS OR RETURN ALL YOUR PAYMENT.
FOR DEFECTIVE OR FAULTY PRODUCTS, PLEASE TAKE PHOTOS OR VIDEOS AND EMAIL US AT INFO@PILOTSX.COM - WE WILL REPLACE OR REFUND YOUR PURCHASE AFTER CONFIRMATION.
PLEASE NOTE: THIS POLICY DOES NOT COVER MISUSE, ACCIDENTAL DAMAGE, WATER DAMAGE, OR ANY ABUSE OF THE PURCHASED PRODUCT.

RETURNS & REFUNDS
OUR POLICY LASTS 30 DAYS. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

IN ORDER TO RECEIVE YOUR REFUND PLEASE FOLLOW THE STEPS BELOW:

PRODUCTS CAN ONLY BE RETURNED IF THEY ARE STILL IN THEIR ORIGINAL CONDITION AND PACKAGING. USED PRODUCTS, OR PRODUCTS DAMAGED BY THE CUSTOMER WILL NOT BE ELIGIBLE FOR THE REFUND.
REQUEST YOUR RETURN AUTHORIZATION NUMBER AND BY EMAILING INFO@PILOTSX.COM WITH DETAILED REASON FOR RETURN AND PICTURES OR A VIDEO OF THE PRODUCT THAT SUPPORTS YOUR REASON. UPON APPROVAL YOU WILL RECEIVE THE RA# AND THE ADDRESS OF THE CLOSEST WAREHOUSE WHERE YOU CAN MAIL THE PRODUCT YOU WOULD LIKE TO RETURN.
TO ASSURE YOUR REFUND PLEASE USE A TRACKABLE MAIL SERVICE, WE WILL NOT BE RESPONSIBLE FOR LOST OR MISSING PACKAGES. (YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. PLEASE MAKE SURE YOU SEND THE ITEM BACK AS A GIFT AS WE DON'T COVER CUSTOM FEES FOR RETURNS)
UPON THE RECEIPT OF YOUR PACKAGE YOUR PRODUCTS WILL BE EXAMINED AND A FULL REFUND WILL BE ISSUED TO YOUR ORIGINAL METHOD OF PAYMENT. A REFUND RECEIPT WILL BE EMAILED TO THE EMAIL ADDRESS YOU USED WHEN MAKING YOUR ORIGINAL PURCHASE.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE):

ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR
ANY ITEM THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY
SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT: INFO@PILOTSX.COM

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT: INFO@PILOTSX.COM

SALE/PROMOTION ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
UNFORTUNATELY, WE ARE UNABLE TO CANCEL YOUR ORDER ONCE IT HAS BEEN PROCESSED AND/OR SHIPPED. IF YOU CANCEL YOUR ORDER BEFORE IT HAS BEEN PROCESSED AND/OR SHIPPED, YOU WILL BE ASSESSED A 10% CANCELLATION FEE TO COVER RESTOCKING FEES AND THE CHARGES ASSESSED TO US FOR REFUNDS BY THE CREDIT CARD COMPANIES.
INVALID REASONS:
BUYER NO LONGER WANTS THE ITEMS - THIS IS THE MOST COMMON EXAMPLE WHICH WE CANNOT HONOR IF WE WANT TO CONTINUE OFFERING GREAT VALUE AT PILOTSX. THE BUYER SHOULD MAKE SURE HE OR SHE WANTS TO BUY THE ITEMS BEFORE SUBMITTING AN ORDER, NOT AFTER. AFTER AN ORDER IS SUBMITTED, THE BUYER ENTERS INTO A LEGALLY BINDING CONTRACT WITH THE SELLER TO PURCHASE ALL ITEMS IN THAT ORDER.
BUYER FOUND ITEMS CHEAPER SOMEWHERE ELSE - BUYER SHOULD BE CONFIDENT THAT HE OR SHE IS READY TO PAY THE ASKING PRICES BEFORE SUBMITTING AN ORDER. AFTER AN ORDER IS SUBMITTED, THE BUYER ENTERS INTO A LEGALLY BINDING CONTRACT WITH THE SELLER TO PURCHASE ALL ITEMS IN THAT ORDER.

KIND REGURDS
PILOTSX LTD